Refund policy
Return and Refund Policy for Kevin Medina Store in Costa Rica
Last Updated: Nov. 11th 2023
We want you to be completely satisfied with your purchase from Kevin Medina Store. If you have any concerns or need to return a product, please review our Return and Refund Policy below:
Returns:
1. 30-Day Return Window:
You have 30 days from the date of purchase to return eligible items for a refund or exchange.
2. Eligibility:
To be eligible for a return, items must be in their original condition, unworn, and with all tags attached.
3. Non-Returnable Items:
Certain items, such as underwear and accessories, are non-returnable for hygiene reasons.
How to Initiate a Return:
1. Contact Customer Service:
To initiate a return, please contact our customer service team at kevin@kevinmedina.co with your order number and details about the item you wish to return.
2. Return Authorization:
Our customer service team will provide you with a return authorization and instructions on where to send the item.
3. Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
Refunds:
1. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
2. Timing of Refund:
Please allow 5-7 business days for the refund to be reflected in your account. The timing may vary depending on your financial institution.
Exchanges:
1. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for the exchange of the item at no additional cost to you.
2. Incorrect Items:
If you receive an incorrect item, please contact us, and we will promptly send you the correct item.
Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at kevin@kevinmedina.co.
Thank you for shopping with Kevin Medina Store!